Motorist Assurance Program Advises Consumers, Shops On Maintaining Older Vehicles

Consumers are keeping vehicles longer and longer and the average age of a vehicle on the road is more than 10 years old. In many of these older vehicles, the odometer reading already exceeds the mileage intervals listed in the manufacturer's maintenance schedule.

The Motorist Assurance Program (MAP) helps consumers and shops maintain cars beyond their expected lifespan.

“Both shops and consumers have been asking for guidance on how best to maintain older vehicles,” says AMRA/MAP President Barry Soltz.

Consumers are keeping vehicles longer and longer and the average age of a vehicle on the road is more than 10 years old. In many of these older vehicles, the odometer reading already exceeds the mileage intervals listed in the manufacturer’s maintenance schedule. The consumer desires to keep their car in service and well-maintained even longer; however, motorists and shops both question whether these vehicles require more or less maintenance at such an advanced age and mileage, according to MAP.

AMRA/MAP contacted several vehicle manufacturers and asked which maintenance services they recommend for vehicles on the road and well beyond the intervals listed in the service schedule. Although none of the OEMs offered a documented policy, virtually all stated that those vehicles should be maintained according to the original schedule and that neither more or less maintenance was beneficial.

To help educate consumers and shops, the Motorist Assurance Program has issued the following statement:

MAP Service Intervals Position (beyond the vehicle’s original schedule)

Many consumers are holding onto their vehicles longer; sometimes well into the second hundred-thousand miles and beyond. As a general rule, higher-mileage vehicles should follow the same routine or periodic service intervals as lower-mileage vehicles, based on conditions in which the vehicle is operated, to help maintain performance and reliability.

In some cases, the original vehicle manufacturer addresses these continuing service intervals in the owner’s or maintenance manual(s), or through instrument panel service indicators. However, some vehicle manufacturers’ recommendations are no longer listed after a specific time or mileage interval.

It is the position of the Motorist Assurance Program (MAP), that in the absence of original vehicle manufacturers’ recommended service intervals (beyond the original schedule), vehicle owners should revert to and repeat the original time or mileage service interval schedule, or as advised by the instrument panel service indicator.

You May Also Like

When Your Shop Is Worth Much More Than You Thought

Although every sale of a shop in which I am involved has its own unique set of circumstances, which makes my job both very interesting and very challenging, Cowden Automotive stands out as particularly memorable because I was able to demonstrate to the long-time owner, Paul Cowden, that his business was worth about three times what he had initially thought.

Case Study: Owner of San Francisco-based Import Service Shop Delighted to Discover Just How Valuable His Business is to Qualified Buyers
I sometimes share case studies of the clients I have been able to assist in my role as an aftermarket business broker and provider of intermediary and advisory services. I do that when I think the story will provide a reader in similar circumstances with new insights or helpful information.
In the case of Cowden Automotive, Inc., I acted in a consulting capacity assisting the owner and his broker in valuing the business, creating a marketing plan, finding a qualified buyer, and arranging financing for the sale.
Although every sale of a shop in which I am involved has its own unique set of circumstances, which makes my job both very interesting and very challenging, Cowden Automotive stands out as particularly memorable because I was able to demonstrate to the long-time owner, Paul Cowden, that his business was worth about three times what he had initially thought.
Needless to say, delivering that kind of good news to a shop owner is a rewarding experience. Discovering that the sale of his business would result in his retirement nest-egg being substantially larger than he had ever thought was a fitting tribute to someone who had spent his entire working career as a busy automotive service shop owner.

Will You Adapt And Cope With Changing Technology?

I remember my boss complaining that electronic ignition was going to destroy our business back in the mid-’70s. “They are taking away our tune up business,” he would say. In some ways, he was right. Technology and change are things we can’t control. In fact, “change” is perhaps the one thing we can count on. And, as in life, it’s how we deal with change that matters.

The Secret To Price Advertising

Believe it or not, price advertising is a good thing. I am sure you will agree, everyone likes to find a good value, and price advertising lets people in your community know that you are looking for ways to help them save money. The problem most shop owners come across is that they’re unsure of exactly how to price advertise.

Phone Shoppers Made Easy

Although there is no silver bullet that will allow you to bring in every first-time caller, there are a number of things you can do to get more appointments. In this article, I would like to share some of the best practices your advisors can use that will generate immediate results.

The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Other Posts
Want To Increase A/C Sales?

Have your techs, as part of their preliminary checks, turn on the A/C and see if the system is working. Is the compressor turning on? Are all the fan speeds working? Is the system getting cold? Is there a smell from the vents?

Call For Entries For The ATMC National Excellence In Training Awards

The Automotive Training Managers Council (ATMC) has issued a call for entries for the 2014 National Excellence in Training Awards. The annual program is designed to highlight the importance of training to the success of the transportation industry by honoring highly effective or innovative training programs. The awards are open to any person or entity providing training in the industry.

CARS 2014: ‘Not Your Father’s Oldsmobile’

From ASA comes word that CARS this year “is not your father’s Oldsmobile.” This year’s CARS will be held July 30-Aug. 2 in Detroit and, for the first time, the focus will be on younger techs. Each program at CARS this year has been handpicked with an eye toward making your shop better, said Donny Seyfer, chairman-elect of the Automotive Service Association, which sponsors CARS.

GAAS Attendees Get ‘Connected’ In Chicago

Attendees of the Global Automotive Aftermarket Symposium’s (GAAS) 2014 Connected conference were engaged in a range of high-level topics affecting the automotive aftermarket now and in the future.