VIDEO: Calming Customer Fears

Paying for vehicle repairs isn't how most drivers prefer to spend their paycheck, which can make selling service a challenge. Mary DellaValle presents three easy steps you can take to make customers feel good about their purchase. Sponsored by MAHLE.

Paying for vehicle repairs isn’t how most drivers prefer to spend their paycheck, which can make selling service a challenge. Mary DellaValle presents three easy steps you can take to make customers feel good about their purchase. Sponsored by MAHLE.

You May Also Like

ADAS Calibrations: Limited Space Is Okay

ADAS work should be in play for almost everyone, regardless of space.

It’s a popular misconception about calibrations: Shops need a large amount of space to do ADAS work. But it’s simply not true.

A large majority of forward-facing calibrations – the most common of all ADAS calibrations – can be done in space nearly every shop has.

Grand Touring Tire Market Adapts To Changing Demands

The days of grand touring tires being fitted only to sedans are a thing of the past.

SUV/CUV Tires Grow To Meet Consumer Demands

OE fitments and replacements have shifted to increased rim diameters from what was standard just a decade ago.

Add Mustang Mach-E Service To Your Operation

Despite what you may imagine, there are still maintenance and repair opportunities in a Ford Mustang Mach-E.

Don’t Sell Shocks And Struts; Educate Customers Instead

Success comes down to informing customer about the benefits of replacing worn or damaged components.

Other Posts
Shop Profile – D’s Auto & Truck Repair, Holland, Michigan

“I’m not sure why anybody ever came to work for me. We were a disorganized mess.”

What Constitutes A Complete Brake Job?

Complete, safe brake jobs are key. This video is part of the Group Training Academy.

Decoding Brake Pull Issues

Solve brake pulls! This video is part of the Group Training Academy.

Understanding and Preventing Brake Noise

Silence noise with a complete brake job. This video is part of the Group Training Academy.