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How Has The Pandemic Affected Customer Service?

The pandemic hasn't hit the need for customer service. This episode is presented by ShopLoaner.com.
By Doug Kaufman
Published:

Profits are up and business is booming – it’s all great news, right? Well, on the one hand yes, it’s likely you’re busier than ever – on the other, are you able to keep up?

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The pandemic has changed many aspects of the automotive aftermarket, from vehicle availability to parts sourcing. One thing that hasn’t changed is the importance of customer service.

In this episode of Talking Shop with ShopOwner, Doug Kaufman talks with Laura Tierney from ARS Loaner.com and ShopLoaner.com about the “Perfect Storm” facing our industry today.

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This episode is sponsored by ARS Loaner.com and ShopLoaner.com.

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Catalytic Converters Continue To Be Timeless Technology

In this podcast episode, Doug Kaufman and Clint Cooper continue their discussion about catalytic converters.

By Doug Kaufman
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There has been a lot of technology in the automotive industry that has come and gone, faded into history and really forgotten by the next generation. Remember eight track players or CD players for that matter, digital speedometers, power antennas, ashtrays, and cigarette lighters? Still, some things introduced decades ago are still found on every vehicle, and despite their long, healthy history, catalytic converters may still be the most misunderstood component on a car.

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