The ability as a leader to create and develop powerful relationships is fundamental to company success. Meaningful relationships create direction and strategy. Relationships are enticing as well as improve the employee’s, and customer’s experience. Ponder this – Relationships are just as important as your product and services. Relationships will always matter; they are how human beings are built. Remember the lessons of the past 18 months. Trust only comes from relationships. When we build both personal and business relationships, we have a better life and better business results.
In article written by Dr. John Passante, President & CEO, The Organizational Development Group, Inc.; Author: “The Human Side: High Touch Leadership in a High-Tech World” and Kerri Gulick, AAP, Director of Communications & Corporate Affairs, The Pronto Network and published on AftermarketNews.com, authentic relationships permit the ability to meet employees, customers and vendors on their own terms.
Do you put others first? Strong relationships make it easier to get and share information! Information is strategic and powerful. Relevant relationships help to lessen distractions and reduce superficial connections and opens the door to a strong professional bond.
All aftermarket companies should and do focus on the top, using sales. It is the key indicator of the health of the business. Equal attention is paid to the bottom line, [with] profits drive a thriving business. As important as the numbers are, they only tell part of the story. Success is not just numbers on a spreadsheet. Winning in today’s automotive aftermarket requires a common sense of purpose, at all levels of the organization.
