Answer Customer Ride Control Questions By Thinking Like Them

Presenting your customer with inspection results and benefits of replacement will help sell the job.

Can Customer Dash Cams Get Your Shop In Hot Water?

Are customers watching their vehicles being repaired? If so, are you comfortable with what they’re seeing?

Seeing The Invisible – Reading TPMS Sensor Signals

TPMS sensor signals are low power and low frequency, with most sensors transmitting at 315MHz or 433MHz.

Answering Your Questions About Oxygen Sensors

If an O2 sensor reads wrong or is borderline, it should be replaced regardless of its age or mileage.

Recommend Service To Keep Customers’ Cars On The Road

You’re not helping your customers by overlooking maintenance just to save them a few bucks.

Automotive Repair Professionals: How to Handle Our Image Problem

If you search the term “mechanic” you get an interesting idea on how different cultures value repair professionals.

Making Sense Of Mazda’s IActivsense ADAS Technology

Mazda’s ADAS technologies use radar, cameras and lasers to identify objects and hazards and help drivers be safer.

Understanding Today’s Oil Filters (VIDEO)

Conventional filter media is unlikely to do well on today’s higher performing vehicles. Sponsored by Purolator.

Improve Your Diagnostic Skills By Using Your Ears

When your customer tells you what’s wrong are you really hearing what they’re saying? Listen first for better service!

What is Training?

Great training does not have boundaries.

Diagnosing Steering Concerns Requires Proper Service Methods

Without correct tools proper systematic diagnostics are impossible. This video is presented by The Group Training Academy.

Sticker Shock: Is There a Used and New Car Bubble?

The lost sales of nearly four to five million vehicles might affect the aftermarket even more dramatically.