The days of grand touring tires being fitted only to sedans are a thing of the past.
OE fitments and replacements have shifted to increased rim diameters from what was standard just a decade ago.
Thanks to online purchasing, shops can still grow their commercial business and increase profits in delivery tire sales.
Touring tires are popular, but aren’t simply a catch-all for any vehicle from passenger cars to SUVs, say experts.
There’s only one “right” way to repair a puncture repair: following USTMA guidelines.
Larger rim diameters and wider consumer expectations have combined to complicate tire selection.
Long-lasting tread characteristics can mean the difference between a satisfied customer and a dissatisfied one.
At Joe’s Garage in North Little Rock, Arkansas, customer service and core values are reminiscent of an earlier time.
Employee health care is a top concern for repair shops and tire dealers – and for legitimate reasons. According to MetLife’s 2018 “Employee Benefit Trends Study,” 54% of millennials cite their benefits as a determining factor in deciding where to work. Simply put, you could be losing out on young, passionate employees simply because your benefits package – if you offer one at all – is not competitive.
While courtesy shuttles once served as a solution, today they no longer offer the same “wow factor” for customers as they once did. Instead, savvy shop owners are beginning to follow the example of luxury car dealerships – offering customers a loaner car to use while their own vehicle is in the shop, especially in the case of overnight repairs.
Today’s consumers are more informed than ever before. They seek information throughout the purchase process and this, in turn, drives their use of smartphones and their consumption of online information. While this comes as no surprise, there is a deeper connection: opportunities exist for savvy business owners who find ways to take advantage of this behavior.
Whether you are nearing retirement or have decades left, there’s no time like the present to begin forming your exit strategy. Knowing well in advance what it is you plan to do with your business when you retire will help you get the business in top shape to garner a high selling price as well as minimize the tax impact of passing the shop to family members. It also ensures you’re prepared in the event of a health emergency, should one unfortunately arise.
