Shop Profile: Empire Auto Care In Fort Lauderdale, Florida

Empire Auto Care is part of the Bumper to Bumper Certified Service Center (CSC) network.

Are You Providing 5-Star Service?

These days, consumers pour out their hearts on social media.

VIDEO: Stabilizing And Increasing Your Car Count (Part 2)

We’re talking about strategic marketing here. This video is sponsored by the MyPlace4Parts Studio.

VIDEO: Stabilizing And Increasing Your Car Count (Part 1)

It starts with a solid foundation. This video is sponsored by the MyPlace4Parts Studio.

ProTech Autocare In Cincinnati: On A Mission

The shop’s mission and vision statements serve as daily reminders for the right way to do business.

The Most Wonderful Time Of The Year

As a trade journalist covering the automotive aftermarket, the Automotive Aftermarket Products Expo (AAPEX) is our Super Bowl, and it takes place in late October/early November every year in Las Vegas, said Shop Owner Editor Josh Cable.

Miles Auto Service: Miles Ahead Of The Competition

Fred White, owner of Miles Auto Service in Sewell, New Jersey, admits he’s learned plenty from his mistakes as a shop owner, particularly in his previous two shops.

Executive Interview: Fletcher Lord III, President Of Crow-Burlingame

Fletcher Lord III represents the fourth generation of the Crow family to help lead Crow-Burlingame, a Little Rock, Arkansas-based parts distributor that celebrated its 100th anniversary in April. Lord III, a great-grandson of co-founder Bob Crow, was named president during the company’s centennial celebration in Little Rock, coinciding with several other executive appointments that signal the next chapter for the venerable parts firm.

Shop Profile: Gustafson Brothers In Huntington Beach, California

They say necessity is the mother of invention. That proverb certainly rings true for John Gustafson, co-founder and president of Gustafson Brothers in Huntington Beach, California, whose hardscrabble upbringing was the impetus for launching a multimillion-dollar repair business.

Sensors, Sensors … And More Sensors

Repairers are being advised to buckle up and get ready for the technology tidal wave that’s about to hit the auto industry. The question is: How soon will it get here?

New DRIVE Workshops Will Focus On Developing Shop Playbooks, Building Trust

“The driving force behind all of our curriculum is expressed needs that develop out of our consulting and business-advising services,” says Robert Spitz, senior VP curriculum for DRIVE.

Shop Profile: Kaiser Tire And Auto Service Center

Joe Miles started his career in the automotive aftermarket as a technician. But he quickly realized that his strong suit wasn’t in the bay.