John Kish admits he’s been a “car nut” since he was a teenager. But he never was nuts about winter in Pennsylvania. So in 2015, it made all the sense in the world for him to relocate to Fort Myers, Florida, where he purchased Pam’s Motor City Tire and Auto Center.
Auto repair shops and parts stores face a unique challenge: The majority of their customers are uncomfortable in the world of vehicle maintenance and repair. They’re intimidated. And on top of that, they’re fearful of the potential cost of fixing their car or purchasing a critical maintenance part – so emotions are running high from the get-go.
The looming shift to autonomous technology is one of five trends that Seng highlighted in his AAPEX presentation, “Five Trends in Five Minutes: Key Trends Impacting the North American Automotive Aftermarket.”
In this tight labor market, it’s getting harder to find good help. But that doesn’t mean you should hire every Tom, Dick and Harry with a pulse and a driver’s license.
Given the myriad risks of on-the-job drug and alcohol use – and the steep price that shops can pay for negligent repairs – it’s more important than ever to ensure that your employees are focused, clean and sober.
