Herman Trend Alert: Engaged Employees Increase Bottom Line Performance

Gallup psychologist James Harter, a researcher in Omaha, NE, examined 10 companies’ employee satisfaction surveys, employee retention rates, customer loyalty and financial performance. He found a direct relationship between employee satisfaction and overall company performance.

Pennsylvania Legislator Proposes Motor Vehicle Airbag Fraud Prevention Act

Pennsylvania Rep. Matthew Bradford, D-District 70, has introduced a bill to penalize fraudulent practices regarding airbag installation and reinstallation.

Bosch 2010 Wiper Blades Catalog Covers ICON Evolution, Excel, Micro Edge, Direct Connect and Winter Blades

The Bosch 2010 Wiper Blades & Refills catalog (#221115 2010) covers more than 250 part numbers of wiper blades and refills for domestic, Asian and European passenger car, van and light truck applications. The catalog includes applications of ICON, Evolution, Excel+, MicroEdge, DirectConnect, OE Style blades and winter blades.

Register Now for October Free U.S. EPA Informational Webinar

The Climate Protection Partnership Division of the U.S. EPA has partnered with the Mobile Air Conditioning Society (MACS) Worldwide for monthly informational webinars throughout 2010. These webinars are focused on informing the mobile A/C community on environmental best practices for servicing mobile A/C systems and demystifying current and proposed regulations.

Discrimination in the Workplace: Prevention Starts at the Top

The U.S. Justice Department tells us that lawsuits alleging discrimination in the workplace more than tripled in the 1990s. These stories can be found online, in the newspaper and on the evening news almost daily, and most commonly involve race, gender, disability, religion or age. The uncertainty of today’s business climate, the downturn in the economy, and most importantly, layoffs, increases the likelihood of legal action.

Ohio Shop Owner Builds Business Based on Trust

While Tony Kelley, owner of Kelley’s Auto Service in Rittman, OH, credits his business’ success to factors such as people holding on to their cars longer and newer cars coming out of warranty, his clientele told a local reporter that the reason there is a steady stream of new customers bringing their cars to Kelley’s is “Trust.”

Repair Shop Owners Report Increase in Business

Repair shop owners in the Greensboro, NC, area that were recently interviewed by a reporter from WFMY News 2 are reporting that business is up this year as more and more people are realizing that is it cheaper to repair their vehicles than to buy a new one.

Tony Stewart Gets First Cup Win of 2010, Crew Chief Darian Grubb Selected as NASCAR MOOG ‘Problem Solver of the Race’ at Atlanta

Two-time Sprint Cup champion Tony Stewart secured his first win of the year and the #14 Office Depot/Old Spice Chevrolet’s crew chief, Darian Grubb, was selected as the NASCAR MOOG “Problem Solver of the Race” in Sunday’s Emory Healthcare 500 at Atlanta Motor Speedway.

Lineup for AAPEX Learning Forum Hot Topic Sessions

Among the 30 education sessions scheduled for the Automotive Aftermarket Products Expo (AAPEX) Learning Forum, six hot topic sessions will focus on timely issues impacting all channels of the aftermarket. Topics include new OEM engine oils, imports, health care legislation, consumer buying habits, global markets and strategies for economic downturn.

Let’s Connect: Rotary Lift Now Active on Facebook, Twitter and YouTube

Shop owners and technicians who rely on Rotary Lift vehicle lifts now can interact with the company through Facebook, Twitter and YouTube.

Remember to Inspect Your Vehicle Lifts

Rotary Lift has an important message for technicians and shop owners: Remember to inspect your lifts. In addition to daily operator inspections, the Automotive Lift Institute (ALI) recommends that all vehicle lifts be inspected by a qualified lift inspector at least annually, “to ensure reliability and the continued safe operation of the lift.”

New Raybestos Professional Grade Packaging Makes Selling Easier

New packaging for Raybestos Brakes – a member of the Affinia family of brands and the Official Brakes of NASCAR – will be released later this fall. The new Raybestos Professional Grade packaging was redesigned to unleash the power of clear communication. Compelling facts and attention-grabbing visuals provide the product validation technicians need to confidently sell a premium brake job.