Implementing payment processing before the car is picked up will yield dividends.
As you look ahead to 2021, consider creating a bonus plan that rewards the metrics you value in your shop.
Remember, as a shop owner, it is up to you to define who your “best” customer is.
Here’s 5 ways to improve the effectiveness of selling preventive maintenance.
In the day-to-day grind of running a business, we’re often too busy to stop and say “thanks” or “congratulations.”
Leaders look at the landscape not seeing the challenges, but seeing the opportunities because of the challenges.
Your role is to lead, guide and set the tone for your team, especially now.
A shop management system is simply a tool for you to be productive, efficient and profitable.
THE MOST important thing to do is communicate DAILY with your employees, and intentionally with your customers.
I know you will agree with this statement: There is no greater feeling of satisfaction than having a customer choose your shop to service their vehicles. What’s even more satisfying is a customer who has been with you for multiple decades.
A Harvard University study found that the amount of time spent on assembling a business plan is directly related to that business’s success. Owners who spend six months or less on the plan ended up with an 80% failure rate, but those who spent a year or more on the plan had an 80% success rate.
Have you taken a look around our industry lately and made the same observation that I have? We are getting pretty old. From the parts house counterman to the shop owner, we are seeing a lot more grey hair and maybe a few more comb overs. In fact, statistics indicate that the average age of a shop owner is 55!
