Loyalty is the key to customer retention and employee satisfaction, and is a true example of leadership skills.
As Phil Connors warned in ‘Groundhog Day,’ driving angry leads to bad things.
Are customers watching their vehicles being repaired? If so, are you comfortable with what they’re seeing?
Getting the job started right starts with a sincere greeting.
With ADAS features becoming standard equipment on new vehicles, techs might need to explain their usage to customers.
You’re not helping your customers by overlooking maintenance just to save them a few bucks.
We’ve all had inspiration for our careers that we may not even realize helped fuel our passions.
If you search the term “mechanic” you get an interesting idea on how different cultures value repair professionals.
Do you have customer service techniques that are helping you achieve the success you dreamed of?
By creating a culture of belonging, everyone can and will be more successful.
Customer appreciation comes in many forms, but it’s sweet when you get it right.
Babcox Research looks at public and private sources of Vehicle Miles Traveled (VMT) estimates as well as the trends.
