Auto Repair Shop Management

The NACE | CARS 2014 Conference wasn’t just about the next great tool or the latest technical information, it was also about running a better shop. Key to running a better shop is improving customer service and employing a motivated, professional team. These issues were the focus of Kim Trochlil, national account manager for Leadership

I recently got an email from a reader who made me think a little bit. His question was: Do you have any good ideas on how to keep technicians? In my 35-plus years in the industry, I’ve counseled hundreds of shops and have had the good fortune of meeting thousands of techs. Not that this makes

Companies can’t continue to recruit, retain and manage their workforce with the mindset that was commonplace 20 years ago, and that includes your shop. Millennials grew up with advanced technology, mobile technology, real-time data and social networking, so that’s what they know and therefore expect to see from their employer. Here’s an overview of some of those expectations.

On June 6, 1944, the Allied Invasion Forces landed across 60 miles of French coastline beginning one of the bloodiest battles in history, and resulting in the liberation of Europe that ultimately occurred on May 8, 1945, also known as V.E. Day. As Supreme Commander of the Allied Forces, Dwight D. Eisenhower had to set the objective first – European liberation from Nazi Germany.