Impactful leadership is embedded in vision, value and validation.
These days, consumers pour out their hearts on social media.
Federal government issued guidance to state/local officials including vehicle service and repair as essential services.
The fate of the automotive industry lives in the generations to come. So what would you have told your younger self?
There are many steps you can take to make it harder for hackers to hit you, but nothing is impenetrable.
How can the cold affect your employees? It’s important to be aware of the risks.
Ensuring that your employees and managers receive training on your policies is just as important as having sound policies in the first place.
“The driving force behind all of our curriculum is expressed needs that develop out of our consulting and business-advising services,” says Robert Spitz, senior VP curriculum for DRIVE.
Thinking about overhauling your company’s culture can be overwhelming and intimidating. We like to fix things with our hands or with a written process or a set of rules, but we can’t fix culture that way.
Who says spring cleaning has to be something you just do at your house or in your yard? Give your business a bit of sprucing this spring and feel the difference it can make, says Kristen Criswell, editor of Shop Owner magazine.
Working in the automotive repair industry can be a nightmare in terms of time management and work-life balance. At one time or another, we’ve all gone through periods of putting in 80-hour work weeks and barely seeing the light of day, much less our loved ones. Ever walk into your shop on a day off and feel like you can’t get out of there?
While courtesy shuttles once served as a solution, today they no longer offer the same “wow factor” for customers as they once did. Instead, savvy shop owners are beginning to follow the example of luxury car dealerships – offering customers a loaner car to use while their own vehicle is in the shop, especially in the case of overnight repairs.
