Communication Is Essential During Coronavirus Crisis

THE MOST important thing to do is communicate DAILY with your employees, and intentionally with your customers.

Are You An Impactful Leader?

Impactful leadership is embedded in vision, value and validation.

Are You Providing 5-Star Service?

These days, consumers pour out their hearts on social media.

9 Tips To Make Working Remotely Work

Here are nine practical tips you can use to make the most of this experience.

Leaders Offer Words Of Wisdom During Challenging Times

Being great communicators, staying calm and embracing flexibility are top of mind for industry leaders.

Vehicle Service, Repair Considered Essential

Federal government issued guidance to state/local officials including vehicle service and repair as essential services.

OSHA Fines: Got A Million Dollars To Spare?

In September, OSHA handed out $898,682 in proposed penalties to four Idaho Dollar Tree Stores.

Be The Leader You Once Needed

The fate of the automotive industry lives in the generations to come. So what would you have told your younger self?

Addressing Cyber Security In Your Repair Shop

There are many steps you can take to make it harder for hackers to hit you, but nothing is impenetrable.

Time To Chill: Protecting Your Employees In Winter Weather

How can the cold affect your employees? It’s important to be aware of the risks.

Does Your Website Have Effective Calls To Action?

Your website needs to make it easy for visitors to take the next step toward becoming a customer.

ProTech Autocare In Cincinnati: On A Mission

The shop’s mission and vision statements serve as daily reminders for the right way to do business.