This Confidence Plus Certified Service Center sets a high bar for customer service.
The key with green policies and procedures is they need to make sense.
So maybe you don’t have a tattoo. And maybe you don’t have purple hair. But it’s important to look beyond that and get to know the person sitting across from you … because that might be the person whom you’ll be interviewing next.
Putting all of these elements together – consistently – can make the difference between a one-time customer and a customer for life.
The FCRA requires written permission from the applicant to authorize the employer to conduct a background check.
No matter how much you want to do, you only have 24 hours in the day.
Over the past dozen years, close to 180 million light trucks and cars have been sold in the United States – they’ve all been equipped with TPMS. With a sensor inside each wheel, it’s clear that the service opportunities will only continue to expand.
Ensuring that your employees and managers receive training on your policies is just as important as having sound policies in the first place.
Does branding have a role to play in the auto repair business, particularly in small- to medium-sized businesses? Yes, but in order to do so, these businesses must remain focused on creating long-term relationships with all customers and work on adequately differentiating themselves from their competitors, especially those larger companies, dealerships and regional players.
Everywhere you look today – whether it’s online, in trade publications or notices from ASA – you hear about telematics. Currently though, all the press on telematics refers to autonomous vehicles, “Right to Repair” and numerous other topics that speak to the future. How to process all of this information and what to do about it today is left out of all of these conversations.
You can’t simply hire someone who will walk into your business, know exactly what to do and establish the dynamic leadership and workflow systems you need to make your shop successful. If this were the case, you wouldn’t be reading this article.
Repairers are being advised to buckle up and get ready for the technology tidal wave that’s about to hit the auto industry. The question is: How soon will it get here?
