“The driving force behind all of our curriculum is expressed needs that develop out of our consulting and business-advising services,” says Robert Spitz, senior VP curriculum for DRIVE.
Under the Occupational Safety and Health Act of 1970, employers are responsible for providing safe and healthy workplaces for their employees. Are you making safety a priority and covering all the bases in your shop?
CCAR (The Coordinating Committee For Automotive Repair) and ShipMate, Inc. have announced important updates that have been completed within their most popular online HazmatU training course.
Thinking about overhauling your company’s culture can be overwhelming and intimidating. We like to fix things with our hands or with a written process or a set of rules, but we can’t fix culture that way.
According to customer experience research and consulting firm Temkin Group, customers judge their experience with any business based on three basic components: success, effort and emotion.
If you have ever employed or thought about employing a veteran or member of the military, this article is for you. As armed conflicts continue around the world, every employer can expect to encounter employees who have served, are serving or will serve in a branch of the U.S. Armed Forces. So it is a good idea to take a few minutes to review the federal laws specifically applicable to these service members.
Successful meetings require some degree of professional skill, as well as consistency, but anyone can learn how to do them well.
Logically, step one to bringing in new technicians is recruitment, but how does that look in the real world when working with school boards and instructors?
The staff at an independent auto repair shop is just like any other team in any other industry or sport. You have your role players, your star players, your various specialists and your coach – all of whom need to band together under a common goal: generating profits.
Most people will consider it a blessing if they receive a reminder from you that it’s time to get their brakes checked, that they need to get that oil change or that it’s time for their 30,000-mile checkup.
Also known as “AI,” the technology that enables computers to learn and respond for themselves and accomplish tasks without human guidance has made tremendous strides in recent years and is now poised to have a significant impact on all aspects of society, including the automotive repair industry.
It can be challenging enough when customers get to review the service they receive from your business, but when the employees get in on the act, it can be a bit too much. Perhaps, however, it can be your ticket to lower turnover, happier customers and more business.
