How To Sell Service, Not Price

How do you explain to customers why your recommendations are not based on being the low-price provider?

When Small Animals Cause Big Problems With Cars

Sure, they’re cute on TV, but critters can inflict serious punishment on your customers’ vehicles.

Customer Service – How Brakes Affect Fuel Economy

Reducing brake drag on late-model vehicles is not accomplished by a single component; it takes a system.

BMW Infotainment System Service Tips

Even the most sophisticated systems can encounter issues.

Building a Shop Culture of Success

Write out your plan for success and train your entire team to follow it!

Building A Winning Strategy

If you get one percent better each day for one year, you’ll end up 37 times better by the time you are done.

Cordless vs. Pneumatic: The Battle Continues

What does the future hold? Will one gain the upper hand over time?

How It Works: A Look Inside The Scan Tool

We take look at the internal and external features that affect scan tool performance and durability.

What Can Cause ADAS Calibration Aborts?

Troubleshooting the problem comes down to knowing the common “hiccups” that can save you time and money.

Ride Control Diagnostics From Tire Wear Patterns

Learning how to read the tire and communicate your findings is the key to safe and effective ride control service.

Maximize Employee Advancement Opportunities

Broadening your employee classifications creates an opportunity for self-motivation, recognition and growth.

Beating The Tech Shortage Through Mentoring

How understanding the 80/20 Rule and creative mentoring can make the shortage less threatening.