The most successful people in our society keep sight of the fact that their education is never complete. There are always fresh challenges to face and new obstacles to overcome.
Anyone who has the responsibility of hiring employees and overseeing employment background screening for their shop has heard the term “national criminal history” search. Although the title sounds all-encompassing when doing a background search, it really is not.
Through a text-messaging tool for the repair industry that sends automated updates on a car’s repair status – including photos, repair recommendations and estimated completion time – Christian Brothers’ partnership with autotext.me offers a unique digital vehicle inspection.
Each year, OSHA compiles a list of its most frequently cited standards following worksite inspections by federal OSHA. What does this mean for you? Take a look at this list, and then take a walk around your shop. If an OSHA inspector comes by, are you ready to pay?
As the editor of Shop Owner’s sister publication, Tomorrow’s Technician, I’ve seen schools do an amazing job of laying out opportunities for local businesses to work with their students. Many businesses don’t even realize these opportunities are available, or simply haven’t dedicated their time to building these vital relationships with local schools.
“There was no waiting room,” my husband recently complained to me. He had just spent his morning off waiting at a local repair facility as his car got an oil change and had its 90,000-mile routine maintenance performed, says Kristen Criswell, editor of Shop Owner magazine.
Employee health care is a top concern for repair shops and tire dealers – and for legitimate reasons. According to MetLife’s 2018 “Employee Benefit Trends Study,” 54% of millennials cite their benefits as a determining factor in deciding where to work. Simply put, you could be losing out on young, passionate employees simply because your benefits package – if you offer one at all – is not competitive.
Everyone on our team should be given the same opportunities to grow and improve in their career. As Americans, we are all equal under the law. No one is inherently superior to anyone else simply because of their ancestry or advantages.
Who says spring cleaning has to be something you just do at your house or in your yard? Give your business a bit of sprucing this spring and feel the difference it can make, says Kristen Criswell, editor of Shop Owner magazine.
I know you will agree with this statement: There is no greater feeling of satisfaction than having a customer choose your shop to service their vehicles. What’s even more satisfying is a customer who has been with you for multiple decades.
The first step in keeping your customers’ vehicles in top-running condition is getting them in the mindset about the value of preventive maintenance, so that they take a proactive role in having you regularly maintain their vehicles, says Mary DellaValle, editor of ImportCar magazine.
Auto repair shops and parts stores face a unique challenge: The majority of their customers are uncomfortable in the world of vehicle maintenance and repair. They’re intimidated. And on top of that, they’re fearful of the potential cost of fixing their car or purchasing a critical maintenance part – so emotions are running high from the get-go.
