VIDEO: Proper Equipment Boosts Bay Efficiency

Time is money, so most people don’t drill down to the basics when they look for ways to increase profitability. Some seek a quick fix, while others look at the big picture and miss the details. Mary DellaValle presents three tips to run a more profitable shop. Sponsored by Coats.

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Knowing The Laws Protecting Military Service Members

As armed conflicts continue around the world, every employer can expect to encounter employees who have served, are serving or will serve in a branch of the United States Armed Forces. So it is a good idea to take a few minutes to review the federal laws specifically applicable to these service members.

Passion Powers Performance: Does Your Team Have It?

Do your business team members have a passion for their work? More importantly, do you? Consultants who study high-performance organizations and high achievers (conspicuously raising my hand) will tell you that passion and success go hand-in-hand.

All Work And No Play Is Not The Secret To Success: Achieving Both Work-Life Balance And Shop Success

As small-business owners, we are often caught up in this obligation to do everything it takes to succeed. We feel that we owe it to our investment, to our future, to our employees and to our customers. So, we stay late, we fix employee mistakes ourselves, and we lose whole weekends working to catch up on the work that employees didn’t get done.

Monitoring Employees: Staying Within Legal Boundaries

In this article, we are going to discuss the steps you should take to stay within the legal boundaries if you’re checking in on your employees.

VIDEO: Bringing In More First Time Callers

New customers are key for growing your business. That’s why it’s so important to capitalize on your opportunities when a first-time caller dials your shop. Here are three tips from Adam Redling for bringing in more first-time callers. Sponsored by Auto Value and Bumper to Bumper.

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VIDEO: How A Good Reputation Can Help You Attract Top Talent

Posting job openings on the usual career sites might have worked for you in the past, but a solid reputation is often more important for attracting good help these days. If you’re having trouble finding quality techs, consider these tips from Adam Redling. Sponsored by Auto Value and Bumper to Bumper.

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‘Does Not Bother Me None’ – Until It Affects Me, That Is!

As I get older, I pick and choose the subjects I get flustered about very carefully. There just aren’t enough hours in the day to get everything done, and worrying about some particular thing tends to be a distraction rather than a productive use of the ever-decreasing amounts of energy I have on hand. I also guard against getting too sweaty about anything I can’t control.

Workforce Development: Technicians Needed!

It’s no secret that in the automotive industry today, businesses are struggling to find skilled workers. Repair businesses often find themselves competing with each other for the same technicians, and also with other industry segments such as dealerships, collision repair, heavy-duty/diesel, etc.

VIDEO: Maintaining Good Relationships With Parts Suppliers

Access to quality parts is often the difference that separates the efficient shops from those that have to play catch-up all day. That’s why partnering with the right parts supplier can make your business both more proficient and more profitable. Adam Redling presents three ways to create a relationship with your parts suppliers that works for you. Sponsored by Auto Value and Bumper to Bumper.

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Believe You Are A Market Leader … At Your Own Peril

These days, it’s imperative that you be paranoid. Not in a debilitating sense of course, but always looking over your shoulder. Always serving your customers in the way they want to be served. Always doing better.

The Key To Maintaining Consistency

We recognize that our organization’s ability to consistently deliver the best quality, speed and cost performance is critical to our success today and in the future. The key word here is “consistently.” We can’t sometimes deliver the best performance – we need to deliver it every day.