How do we train our employees, increase their capabilities and retain them after we have invested our precious resources? In order to do that, we need to understand why we train and define how to make it work for us for the long-term.
Opening a second location is a tempting idea for many shop owners, and why not? Twice the sales, twice the profits, and a chance to go through the process again and do everything right the second time around! If only it were that easy.
Mary DellaValle discusses three business best practices that can have a big impact on your shop’s success. Sponsored by Management Success.
The decision to sell your business is one of the most important decisions of your lifetime. Turning your operation into cash is a complex matter involving a number of variables, many of them unique to your business and to the auto service industry. Additionally, you may be facing an uncertain economy, unbridled competition and sophisticated buyers.
The cost of tools and equipment required to service late-model vehicles and advanced technology on newer vehicles nearly tied for the highest threats to general repair shops overall.
Mary DellaValle says that as a shop owner you’re working harder and faster today to stay ahead of the competition and boost profitability. But you really need to be working smarter. She tells you how, coming up next. Sponsored by Management Success.
Recent research from Frost & Sullivan finds that penetration of eRetailing in the automotive aftermarket is increasing significantly and is expected to exceed $21 billion globally by the end of this year.
The question of whether to invest or not gets down to whether the piece of equipment will save or make you more money than it costs. Sometimes the total cost of a capital equipment investment can be off-putting, yet often the numbers prove that the equipment ends up being less than free.
This probably doesn’t come as news to you, but every new customer who walks through your doors comes preloaded with trust issues. They have already been betrayed by their car and probably also by the dealer at one time or another, and they expect you to be the latest one to disappoint them.
For employers new to the litigation arena, one of the most common questions I’m asked is, “What happens next?” However, by the time you are sued, the battle has already been partially fought. So let’s talk about best practices leading up to being served with a suit that may help you avoid costly litigation or limit its impact, as well as what to expect when you’re expecting a claim.
Workflow and efficiency are the true measures of the success or failure of converging processes behind the scenes. And, as hard as we work to perfect those processes, they should be seamless to the customer. What we need to remember is that our industry isn’t solely about repairing vehicles – it’s also about relationships.
The majority of challenges and frustrations experienced by sellers can be avoided with solid information about the pitfalls of selling a business in today’s market. While there are dozens of challenges to overcome, here are 10 of the most common mistakes that can have drastic repercussions and cause both stress and loss of value on a business sale.
