Like heading to the doctor for an annual checkup, preventive care can be an important tool to maintain the health of your business. The following are a couple of areas to keep in mind to help reduce your employment headaches in the future, or better yet, prevent them in the first place.
Are you curious about workers’ compensation insurance as a small business owner? The National Federation of Independent Business (NFIB) has put together a list of common myths and misconceptions about workers’ compensation.
As a shop owner, one of the most valuable assets to your business is your Service Advisor. They are the voice of your shop and it’s imperative that they communicate clearly and accurately, and not just to your customers, but also to your technicians and to your vendors.
There are a number of challenges associated with running your own business and, typically, they can be categorized into four major stages. How you approach these stages and overcome the relevant obstacles are key to taking your shop to the next level.
Mornings can be hectic for most people, and, oftentimes, if the day gets off to a rough start, it can set the tone for the rest of the day. Here are some tips to get your team off to a good start and then watch productivity soar.
Investing in a training system will help you keep your technicians current. This training might include diagnostics, automobile restoration, engine performance, steering and suspension, etc. It’s also imperative that you equip your technicians with the skills they need to effectively communicate with their team.
Adam Redling details how to establish an ideal warranty program that not only works for your shop, but also keeps your customers satisfied and coming back for service. Sponsored by NGK.
There are fewer techs available than there were before. So, it has become necessary to figure out new, creative ways of attracting techs to your shop.
Good or bad, you should be ‘all ears’ with customer feedback to gain valuable insights into your business.
Any shop’s success runs on the weight of their employees’ shoulders. It works like a domino effect; the happier your employees are, the happier your customers are … and the happier you are!
Companies have many legitimate reasons for monitoring customer telephone calls or checking employee computers, which range from ensuring good customer service to addressing workplace theft to confirming compliance with speed limits and other laws. In this article we are going to discuss the proper steps you should take if you’re checking in on your employees.
I own a small shop that’s just over 3,000 square feet. In order to maximize every square foot of the building, it’s critical that I have policies and procedures in place so that everything runs efficiently. In a nutshell, this boils down to working smarter, not harder.
