McDonald’s is giving auto repair shops a business lesson that is unlike any other: if you take your focus off of the customer, you will pay a dear price, if not lose your entire business.
Maximizing both productivity and profitability in a business often takes out-of-the-box thinking. But, don’t stop there! It’s also wise to go a step further and think against the grain to look at issues and approaches through a different lens – even if this different perspective is counter-intuitive or contradictory.
The AAPEX 2015 native mobile app includes a New Product Showcase gallery for attendees to view feature products and add exhibitors to their personalized expo plan. The mobile app also provides useful category-based options for searching for exhibitors and products along with interactive floor plan maps with “Locate Me” functionality.
Small businesses can not only effectively outsource HR to a managed services team, but can run a stronger company and more productive workforce with an external HR consultant, or managed HR services provider.
Over the past several years I have been actively involved in several aftermarket associations where the topic of technician shortages has been discussed. Depending on the association, I have heard that we’re down anywhere from 60,000 to 100,000 quality technicians – a number that appears to grow each year, fueled by events such as position changes, retirement and individuals exiting the industry all together.
Fear is standing between you and a long-term relationship with your customer. You need to change their minds, show them that you’re different and overcome that fear to build trust. In essence, you need to take care of them.
In business, being constantly busy is good. But often this pace can add to financial disorganization. Get your business’ financial house in order with these easy tips.
Every part of a computer serves a function, but much like a car, some parts do more than others. To provide the longest, most reliable service, high-use, high-wear components like monitors, printers, keyboards, hard drives and removable drives all require timely maintenance.
Most enterprises have established operational policies and procedures that address almost every element of their business, from inventory controls to making bank deposits. These basic operational procedures are usually unique to the individual business unit and subject to the discretion of the business owner. However, more often than not, the single most important operational function is often left unaddressed.
The top shops in America realize that in order to build a successful business they will need to have team players that are self-starters, who can produce, and who will never compromise their ethics. Over the years, I’ve not only been fortunate enough to hire many of our industry superstars, but I have seen hiring mistakes made every day by shop owners all across America.