The Washington State Department of Ecology formally proposed on June 20 regulations to implement chapter 70.285 RCW, relating to the composition of brake pads, also known as the Better Brakes Law. The Better Brakes Law phases out the use of certain substances including copper, asbestos and several heavy metals from automotive brake pads, both aftermarket and original equipment.
In order to achieve ultimate success, shop owners must ensure that all of their systems, processes, programs, policies, procedures and initiatives are properly aligned to focus on improving the customer experience. A major part of this accomplishment involves making certain that all employees consistently execute customer-focused behavior.
The Car Care Council has partnered with Dartmouth College for the Dartmouth Big Green Bus 2012 cross-country road trip this summer. The council’s popular car care guide, which highlights the importance of preventive maintenance and provides ways to make vehicles run more environmentally friendly, will be distributed to motorists during the bus stops.