Podcasts

Customer Communication: Lessons From Virtual AAPEX Experience

The Virtual AAPEX Experience meant first class training experiences are easier to access and more effective than ever.

Published: Nov 19, 2020

Customer service comes in many different styles, but one thing is always in fashion — good communication. During the recent Virtual AAPEX Experience, Doug Kaufman, editor of ShopOwner, talked with Tim Allbritten from BG Products and Jesse Meddaugh from 360 Payments about how their very different products foster very similar conversations.

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Catalytic Converters Continue To Be Timeless Technology

In this podcast episode, Doug Kaufman and Clint Cooper continue their discussion about catalytic converters.

By Doug Kaufman

Published: Oct 3, 2023

There has been a lot of technology in the automotive industry that has come and gone, faded into history and really forgotten by the next generation. Remember eight track players or CD players for that matter, digital speedometers, power antennas, ashtrays, and cigarette lighters? Still, some things introduced decades ago are still found on every vehicle, and despite their long, healthy history, catalytic converters may still be the most misunderstood component on a car.

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