Echoing the long-standing contention by the Auto Care Association that automakers mislead consumers into wrongfully believing that servicing their vehicles outside dealerships might void warranties, U.S. Senator Richard Blumenthal (D-Conn.) has assailed the Federal Trade Commission (FTC) about its lack of urgency in clarifying its interpretation of the Magnuson-Moss Warranty Act.
Contrary to conventional wisdom, the largest portion of the online purchasing, or e-tailing, market for replacement parts is the professional technician segment, according to “E-Tailing in the Automotive Aftermarket,” a new report from the Auto Care Association. In addition, professional technicians purchase a slightly different mix of products, compared to the consumer/DIY portion, which results in a higher dollar volume.
The Auto Care Association has announced the recipients of its 2014 Head of the Class Award, honoring eight auto care industry companies that continually invest in employee education and training. The award is administered by the Auto Care Association Education Committee on behalf of the association, and was created to highlight and recognize companies that continually invest in employee education and training.
