J.D. Power

J.D. Power’s analytics tool will help establish benchmarks and monitor EV infrastructure nationwide.

Connected vehicle data will provide consumers greater reassurance about previous life of electric vehicle batteries.

Heated seats have moved into the top five reported problems.

The study index is based on six unique attributes of consumer comfort with fully automated, self-driving vehicles.

Honda and Toyota each receive five awards for best resale value.

With the exception of Gen Y, all other generational groups are becoming more skeptical of self-driving technology, which poses a new challenge to car manufacturers and technology developers, according to the J.D. Power 2017 U.S. Tech Choice Study.

So far in 2016, consumers have filed 202 formal complaints with the National Highway Traffic Safety Administration pertaining to software that controls the technology prevalent in vehicles.

Problems with technology continue to affect vehicle reliability according to the J.D. Power 2016 U.S. Vehicle Dependability Study (VDS). The number of problems with infotainment, navigation and in-vehicle communication systems – collectively known as audio, communication, entertainment and navigation (ACEN) – has increased and now accounts for 20 percent of all customer-reported problems in the study.