McDonald’s is giving auto repair shops a business lesson that is unlike any other: if you take your focus off of the customer, you will pay a dear price, if not lose your entire business.
With the summer season comes a few things that companies need to consider in the workplace. The following are a few hot topics that may apply to your business to keep things running smoothly during the summer months.
The NACE | CARS 2014 Conference wasn’t just about the next great tool or the latest technical information, it was also about running a better shop. Key to running a better shop is improving customer service and employing a motivated, professional team. These issues were the focus of Kim Trochlil, national account manager for Leadership
