management

I have found over the years that despite all their good intentions, there are 5 mistakes that most shop owners make, not just sometimes, but every single day. The first mistake comes the very moment they walk through their door.

As small business owners, we rarely have anyone who works with us who is capable of holding us accountable for our words, our actions or our promises. I’d highly recommend finding a coach, or at least someone who can hold you accountable and who you can bounce ideas off of, so that you’re not all alone at the top of your company.

Join the Shop Owner: Professional Automotive Repair Shop Owners Group now to obtain some business best practices you can immediately implement to attract customers, build trust and engage raving fans who will keep coming back for service.

On June 9, the U.S. House Committee on Small Business held a hearing titled, “Damaging Repercussions: DOL’s Overtime Rule, Small Employers, and their Employees.”

The most common reason shop owners are reluctant to fire someone is they feel the employee is either irreplaceable, or it will take a long time to find the right replacement. First of all, everyone is replaceable, and as I have often said to clients, the graveyards are filled with irreplaceable people.

When you start to see a pattern in behavioral issues, such as a tech, manager or service advisor coming in late, here are three things you need to consider.

How do you hire to assemble a team of managers, service advisors and technicians capable of transforming your business? Keep reading for tips on staffing your shop the right way.