Mary DellaValle says that as a shop owner you’re working harder and faster today to stay ahead of the competition and boost profitability. But you really need to be working smarter. She tells you how, coming up next. Sponsored by Management Success.
As a shop owner, one of the most valuable assets to your business is your Service Advisor. They are the voice of your shop and it’s imperative that they communicate clearly and accurately, and not just to your customers, but also to your technicians and to your vendors.
There are a number of challenges associated with running your own business and, typically, they can be categorized into four major stages. How you approach these stages and overcome the relevant obstacles are key to taking your shop to the next level.
Investing in a training system will help you keep your technicians current. This training might include diagnostics, automobile restoration, engine performance, steering and suspension, etc. It’s also imperative that you equip your technicians with the skills they need to effectively communicate with their team.
Marketing does not have to be as tasking and high-cost as you think. Assess what you can afford to reach the customers in your area, and put a marketing plan in play.
Throughout the course of the three-day weekend, hundreds of shop owners from the United States and Canada participated in interactive workshops, team-building drills and educational panel discussions led by industry experts and Management Success clients.
David Saline started out as a client with Management Success and joined the team by leading training seminars. He is now the Vice President of Sales at Management Success, while continuing to run two shops.
During this three-day weekend, attendees will participate in exclusive interactive workshops, panel discussions held by some of Management Success’s leading shop owners, and a special awards banquet and a themed dinner.
The program is designed to individually assess what each shop owner is doing correctly or incorrectly with profits and production, parts pricing, marketing, customer service, hiring and training, managing employees, financial planning and more.
Good service alone is not enough to grow your shop. In today’s competitive environment, the key to your success lies in establishing a disciplined strategy to acquire new customers and expand existing relationships. That’s the focus of Management Success’s upcoming semi-annual Spring Convention 2016 scheduled for April 8-10 in Scottsdale, AZ, where clients will be exposed to the latest auto industry developments.
