Consumers have demanded safe and environmentally friendly vehicles – they also want cheap repairs. It’s hard to have both.
Failure to understand your service advisor’s role as “front man,” will create chaos in your shop.
It can be a delicate balancing act between maintaining customer
relationships and your shop’s reputation.
‘Carbage’ is a real thing and brings potential hazards to your employees and your shop equipment.
From shop operations to vehicle technology to development trends in the industry, AMN’s Amy Antenora is always watching.
Too often, we focus on what we’re doing wrong to stop it, rather than what we’re doing right to improve it.
Your 2023 customers will likely be a lot like the 2021 customers but will probably keep their vehicles even longer.
This year’s AAPEX was unique for attendees and exhibitors – and that’s not necessarily a bad thing.
Since 1931 we have chronicled the sacrifices and successes veterans have made for our country and the auto care industry.
Thanks for your service and thanks to our industry for helping to get veterans back to work.
Veterans can bring great value to the civilian workplace, in terms of technical skills and leadership abilities.
Despite what some people may believe, high-quality replacement parts are more commonly available than ever.
