Maximizing both productivity and profitability in a business often takes out-of-the-box thinking. But, don’t stop there! It’s also wise to go a step further and think against the grain to look at issues and approaches through a different lens – even if this different perspective is counter-intuitive or contradictory.

Can an independent repair shop still be successful with only limited space? Just ask Scott “Oz” Osborn, who makes the most of his three-bay shop in Redondo Beach, Cal. Square footage comes at a premium in Southern California, and Osborn prides himself on providing quality service and making every square foot count.
