Ross Colket says a combination of relationships, confidence and education has been his secret to success.
Lex Brodie’s Tire Centers’ core values have honored customers, employees and community since 1961.
Every issue of ShopOwner includes valuable business management and technical editorial content.
The 2022 Auto Value and Bumper to Bumper Technician of the Year winner will be announced in Las Vegas during AAPEX.
The October Spotlight Shop has grown dramatically – and successfully – in the past 16 years.
Mike Veenstra ditched stale marketing techniques and began targeting higher-quality customers – it worked.
Shop owner learned business basics from family, continues to conduct shop operations the same way.
For this Auto Value Certified Service Center in Pittston, ME, ‘Service is the difference’ and empathy is key.
Customer service is the bedrock of the business – team works hard to make sure customers are satisfied.
Montrose, CO shop gives every customer great service at a fair value with an honest team.
For Jeff and Holly Weller teamwork and partnerships are critical, because their shop can’t be hampered by delays.
Do you have customer service techniques that are helping you achieve the success you dreamed of?
