Think you’re helping a customer when you install parts he brings in? That’s probably not your ideal customer anyway.
Full-service gas stations are a rarity today.
I didn’t know much about running a business when my partner and I opened our first automotive repair shop in 1997. One day I was a technician, the next day I was an owner responsible for the entire shop and its profitability. I just figured that I could work hard and put a lot of hours in and everything else would fall into place. That notion was far from reality.
