By Bob Cooper of Elite
With the information we’ve attained from every customer panel we have moderated, with what we have learned from our focus groups, and with the feedback we have received from our members, one thing is certain: Customers like to know by 2:00 p.m. at the latest whether or not their vehicle will be finished that day.
The consensus is that most people feel that if they are notified after 2:00 p.m., it’s difficult for them to make alternate transportation plans, to reschedule their activities for the following day, etc. So make sure you always give your customers a heads up by 2:00 p.m.
For additional help increasing your CSI scores and sales, learn more about the upcoming Elite Masters Service Advisor Training Course.
