VIDEO: Customer-Satisfying Warranty Programs

Adam Redling details how to establish an ideal warranty program that not only works for your shop, but also keeps your customers satisfied and coming back for service. Sponsored by NGK.

Adam Redling details how to establish an ideal warranty program that not only works for your shop, but also keeps your customers satisfied and coming back for service. Sponsored by NGK.

You May Also Like

Litens Pulleys: You’ll Be Surprised at What’s in the Box

What you get in the box may surprise you. This video is sponsored by Litens.

When trying to refresh the accessory drive belt system with a new belt tensioner and idler pulleys, the last thing you want to do is to reuse, worn or damaged parts. Litens understands your plight and makes the extra effort to include all the hardware with a tensioner or either pulley to complete the job.

Key Programming Challenges And Opportunities

For most vehicles today, it’s not so much about programming a new key to the car, but programming the car to the key.

A hand holding a key fob next to a transponder.
Cabin Air Filters Play Important Role In Any Season

Don’t overlook the importance of the cabin air filter in your customers’ vehicles, regardless of the weather.

Take the ShopOwner Brake Pad Profile Survey

By entering, you’ll have a chance to win a $200 gift card or one of 10 $50 gift cards!

How To Sell Service, Not Price

How do you explain to customers why your recommendations are not based on being the low-price provider?

Other Posts
ADAS Calibrations: Limited Space Is Okay

ADAS work should be in play for almost everyone, regardless of space.

What Constitutes A Complete Brake Job?

Complete, safe brake jobs are key. This video is part of the Group Training Academy.

Decoding Brake Pull Issues

Solve brake pulls! This video is part of the Group Training Academy.

Understanding and Preventing Brake Noise

Silence noise with a complete brake job. This video is part of the Group Training Academy.